We are grateful for your donation and support of our organization. Donations are normally nonrefundable. All donations are gifts made voluntarily with no conditions. Donors receive a tax receipt from our nonprofit within 48 business hours of a donation. Donors who request refunds may not be eligible for tax deductions on their refunded donations.

Refunds requested for donations may be granted at our organization’s discretion. Refunds are only granted in exceptional circumstances. Some circumstances in which refunds might be granted include:

• The donation was made in error or had an incorrect amount by the donor.

• The donation was not authorized by the donor.

• The donor’s circumstances have changed materially, for instance if the donation was made from the proceeds of a sale that was later cancelled or refunded.

Donors with exceptional circumstances such as these may contact us at contact@theheartandsole.org to request a refund.

There are no fees associated with refunds and will take up to 30 days or longer to receive.

Automated Recurring Donation Cancellation

Ongoing support is important to enabling our programs to continue our work, so we encourage donors to continue to contribute to our programs over time. But if you must cancel your recurring donation, please notify us immediately at contact@theheartandsole.org.